Have a question? You'll find answers to the most common ones below. If you can't find what you're looking for, our team is happy to help at info@wellnestnova.com.
Orders & Shipping
Do you ship to my area?
We currently ship to every province and territory in Canada.
How much does shipping cost?
Nothing. Shipping is free and tracked on every order, with no minimum purchase.
How long will my order take to arrive?
Orders are processed within 1 business day, and delivery usually takes 5 to 10 business days after that. You'll see an estimated delivery date at checkout before you pay.
How can I track my order?
As soon as your order ships, we'll email you a tracking number and link so you can follow your package every step of the way. Please allow a few days for tracking information to update after you receive it.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Contact us as soon as possible at info@wellnestnova.com with your order number, and we'll do our best to update or cancel it for you.
I entered the wrong address. What should I do?
Email us right away with your order number and the correct address. If your order hasn't shipped yet, we'll update it.
Will I have to pay customs fees or duties?
No. The price you see at checkout is the final price you pay, with no surprise fees on delivery.
About the NovaRest Neck Pillow
What does it do?
It's a memory foam pillow with three modes: Heat (soothing warmth), Massage (a gentle vibration) and Stretch (a gentle air-lift for your neck). Use the Manual button to pick one mode, or press Auto to enjoy all three together, so you can lie back and relax your neck and shoulders at home.
How warm does it get?
Heat mode gives a constant, cozy warmth of up to 55°C. If it feels too warm, place a thin cloth between your neck and the pillow or take a short break.
Does it switch off by itself?
Yes. Each session switches off automatically after 30 minutes, so you can relax without watching the clock.
How is it powered?
It's powered by USB and works while plugged in (there's no battery). A USB cable is included; plug it into a USB wall charger (charger not included).
Which charger should I use?
Any USB phone charger with a standard USB-A port (the rectangular one) works, so you probably already have one at home. For best results, use a charger rated 5V / 2A (10W) or more. Older 1A chargers may not give the pillow enough power.
How big is it?
About 41 × 27.8 cm, with a 23 × 15 cm headrest.
Is it a medical device?
No. The NovaRest Neck Pillow is a comfort and relaxation product. If you are pregnant, have a medical condition or are unsure, ask your doctor before use.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay.
Is my payment secure?
Yes. All payments are processed through a secure, encrypted checkout. We never see or store your full card details.
What currency are your prices in?
All prices are shown and charged in Canadian dollars (CAD).
Returns & Refunds
What is your return policy?
You have 90 days from delivery to try it at home. If you're not happy, contact us and we'll arrange a return and a full refund. Your first return on an order is free. You can find all the details in our Refund Policy.
My item arrived damaged or defective. What should I do?
We're sorry about that. Email us at info@wellnestnova.com with your order number and a photo or video of the issue, and we'll make it right with a replacement or a refund.
When will I receive my refund?
Once your return is received and checked, the refund is sent back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear on your statement.
Contact & Support
How can I contact you?
Email us at info@wellnestnova.com or use our contact page. We reply within 24 hours on business days.
My package hasn't arrived. What should I do?
First, check your tracking link for the latest update. If your package seems stuck or is taking longer than expected, contact us with your order number and we'll look into it right away.